Help & FAQ
Sunulife knowledge base for web and mobile. Learn how to discover, read, listen, watch, and personalize your experience.
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Create an account to unlock full Sunulife functionality.
Discover Content
Find the right content faster.
How do I discover content quickly?
Use section navigation, Home rails, and AI search to find relevant content in a few taps.
2 min readHow to use Sunulife AI and search better
Simple prompt patterns to get higher-quality results from Sunulife AI search.
3 min readHow Home recommendations are picked
Understand how Home balances fresh content, evergreen picks, and your personal signals.
3 min readAudio & Video
Playback controls and shortcuts.
Desktop keyboard shortcuts
Control playback and navigation with keyboard shortcuts while listening, watching, or reading.
2 min readMobile playback controls
How playback and refresh work on mobile, including iPhone pull-to-refresh.
2 min readNow playing indicators and mute controls
Understand visual playback indicators, the floating mute button, and where to unmute quickly.
2 min readFavorites, History & Account
How personalization works.
How favorites and history work
Understand how favorites and history improve recommendations and continuity.
2 min readUsing favorites and history across English and French
Favorites and history are unified by content identity, so bilingual usage stays consistent across /en and /fr.
2 min readContinue where you left off
Pick up your last viewed content from Home, with controls to hide or clear the resume banner.
2 min readAccount, login, and profile basics
Manage login, profile updates, and sign-out behavior.
2 min readAccount & Membership
Understand the difference between visitor, free member, and Gold, and manage your account.
Visitor, free member, or Gold: what's the difference?
A clear breakdown of what you can do without an account, with a free account, and with a Gold membership.
3 min readHow to create a Sunulife account
Steps to register for a free Sunulife account and what to do after signing up.
2 min readHow to manage your public profile
Edit your display name, bio, profile picture, country, and control what is visible to others.
2 min readHow to delete your account
Request deletion of your account and personal data.
1 min readSunulife Club
Community features: Q&A, direct messaging, member profiles, and more.
What is the Sunulife Club?
The Club is Sunulife's community space: Q&A discussions, member profiles, direct messaging, and more.
2 min readQ&A: how to ask and answer questions
How the Sunulife Q&A forum works, including posting limits, categories, and community guidelines.
3 min readDirect messaging between members
Gold members can send and receive private messages. Learn how conversations work.
2 min readFinding and connecting with other members
Browse member profiles, search by name or country, and start conversations.
2 min readGold Membership
Everything about subscribing, billing, and managing your Gold membership.
What is Sunulife Gold?
Gold is Sunulife's paid membership tier. Unlimited reading, direct messaging, no ads, and more for $5/month.
2 min readHow to subscribe to Gold
Steps to upgrade your account to Gold via Stripe or PayPal.
2 min readManage or cancel your Gold subscription
How to update billing, cancel your subscription, and understand what happens after cancellation.
3 min readTroubleshooting
Fix common issues quickly.
Homepage opens but content does not load
What to do when UI loads but feed cards do not appear.
3 min readWhen should I contact support?
Escalate persistent issues with enough detail for faster resolution.
1 min readFavorites or history are not updating
Quick checks when likes or recently viewed items seem missing or out of sync.
2 min readNeed direct help? [email protected]